The operator of Airline Reservation System within the www.flights.poland.com is eSKY Ltd company, located in Radom, Plac Jagielloński 8.

In order to make use of the Airline Reservation System by means of www.flights.poland.com one has to accept all the following conditions of the statute. Such acceptance is a declaration of will and constitutes a legal obligation between the User and eSKY Ltd.

The Client is entitled to gratuitous copying, rendering and recording the content of the following statute.

 

The Airline Reservation System www.flights.poland.com - programme allowing the User to search for the inland and international flights between any two cities as well as to estimate the cost of such flights and to purchase a flight ticket.

 

The User - is a person making use of the Airline Reservation System www.flights.poland.com. The User may be also defined as the Client or the Receiver.

 

No-Frill Airlines called hereinafter "Low Cost" airlines consist of the ones mentioned below: Ryan Air, Centralwings, Germanwings, Easy Jet, Virgin Express, WizzAir, Fly I, Sky Europe, Fly Monarch, Kulula, Jet2, Mytravel, Lite, FlyBE, ThompsonFly, BMIbaby, First Choice Airways , Transavia, Excel Airways, Air Southwest, Air Wales, Smart Wings, Loco Flights, FlyGlobespan, Hapag Lloyd Flug, Hapag-Lloyd Express, My Air, Volare, Alpi Eagles, they are not subjects to the general conditions of transport in the IATA regulations. The general conditions of transport are to be found in the 9th paragraph of the present statute.

 

1. Airline Reservation System www.flights.poland.com popularized by eSKY Ltd located in Radom, Plac Jagiellonski 8, with the National Court Registry Number: 0000184679, and with the Tax Identification Number: 948-19-87-199, National Economy Register Number:  670140736
2. The following document states the rules that constitute the legal basis for usage of the Airline Reservation System.
3. Each User when commencing to use the System is obliged to obey the following statute.

1. The User confirms that s/he has full legal capacity and is capable of performing legally binding obligations, whereas through accepting the following conditions s/he agrees to take full financial responsibility for the usage of the Airline Reservations System www.flights.poland.com.
2. The User assures that s/he will be using the System in order to enquire about the reservation and ticket purchase only according to the good law, avoiding any action aimed at enforcing unjust claims.
3. The User is not allowed to enquire about reservation by means of using false or other people's names as well as to pay for the booked flight tickets with false or someone else's credit card without the consent of its owner. Such actions will be reported to the proper penal prosecution agency.

 

eSKY Ltd stipulates that the usage of the Airline Reservation System www.flights.poland.com is exclusively at the cost and risk of the User. The company also does not guarantee that the usage will be free of any faults, defects, brakes or connection failure with the System as well as that the result of the search on the Internet will meet Users' demands as far as the essential content, precision or usefulness of the received information is concerned. Moreover, eSKY Ltd does not guarantee that the moment the User receives the search results there will be no other offers different than the previously found by the Airline Reservation System, placed in the System or any other ticket search systems. Such a guarantee will not be enforced in the future. Receiving the search result unless immediately confirmed by making Reservation in intact and properly acting System can not be the basis to any claims about completing an agreement of mediating ticket sale.

 

1. eSKY Ltd fully respects Users' law of privacy and personal data security and hereby declares that the information about Users will not be accessible to any third party.
2. When using the Reservations System offered at www.flights.poland.com the Users will be asked to give certain personal data, indispensable for completing reservation and issuing the ticket correctly. Each times the service of searching for the reservation or purchasing a flight ticket is activated the information about the name, surname, sex and in the case of children, teenagers and senior citizens also the age is sent directly to the reservations system of an airline that operates the flight connections of the User's choice. The User expresses his/her consent for his/her personal data to be used when using the System.
3. While enquiring about the reservation and the purchase of the ticket the User gives his/her personal data. This information which is stored in the eSKY Ltd. and www.flights.poland.com data base is used only internally and makes it possible for the company to analyze Clients' orders and demand. The User expresses his/her consent for his/her personal data and the data of his/her co-travellers to be stored and processed which is necessary for the System’s searching and reservation activities.
4. eSKY Ltd will do their best for every User of the Airline Reservations System to have full access to the new products, services, promotions and price lists offered at www.flights.poland.com.
5. Therefore, eSKY Ltd. reserves the right to inform the Users about all promotional campaigns organized by www.flights.poland.com.
6. The User is free to opt out from the information service about promotions by means of sending the will of resignation to: rezygnacja(at)esky.pl.  Such information will be treated by the User as ordered, commercial information according to proper regulations. The User can opt-out from receiving promotional information by means of sending his/her will of resignation to rezygnacja(at)esky.pl .
7. By means of accepting the following statute the User confirms the authenticity of his/her personal data and in accordance with the 23rd act of personal data security dated on 29.08.1997 agrees for his/her data to be stored and processed in the data base of the Reservations System. The User has the right to have an insight in it and to modify the given information.

 

A. Enquiry about a Reserervation

The User enquires about a reservation by choosing one of the flight route options offered by the Airline Reservation System www.flights.poland.com as well as by filling in a personal questionnaire with all necessary data.

 

B. Enquiry and Price Confirmation

The User receives a confirmation of his/her enquiry at the previously declared e-mail address. The confirmation includes: reservation number, information about a chosen route, total price of the flight ticket and method of payment.

 

Ordering and completing a reservation is an obligation for purchasing the flight ticket.

The price of the flight ticket is stated in the Polish currency – PLN or in other currency stated in the inquiry form. The price includes: net fare, airport charge and a non-returnable agency's charge for issuing of the ticket.

The price of the ticket is not guaranteed till eSky Ltd receives the payment, issuing the ticket in the case of paying by credit card.

 

C. Purchase of Flight Ticket

1. The User can purchase flight ticket provided that s/he has entered authentic personal data into the Airline Reservations System www.flights.poland.com. Before purchasing the flight ticket it is the User's obligation to read the following statute and to accept it as well as to learn about the conditions of payment for a given flight route of the User's choice.
2. Understanding the conditions that rule the fare will help the User to make the best choice in terms of the price of a given route as well as to minimize the cost of a likely cancellation of the flight ticket.
3. In order to have the lowest prices for the most flights over Europe it is advisable to make reservations and to purchase the ticket at least two weeks before the planned flight.
4. The lowest price is for the so called "Sunday Rule" tickets. When using such a ticket one must remember that the return is always on the nearest Sunday after the departure. Departure and arrival can not be made on the same day.
5. If the stated price differs significantly from the expected one it may be caused by the lack of seats in the cheapest economical classes. You are kindly requested to check the departure and arrival dates within the nearest time.
6. While traveling beyond Europe it is worth keeping in mind that the price depends greatly on the given season.
7. Having received the reservation order eSKY Ltd may contact the Client in order to verify his/her personal data and to confirm the offer. Should such contact be impossible eSKY Ltd will not be held responsible for making reservation according to the order.
8. Should your journey require any special service (e.g. a special meal, frequent travel bonus, animal transport, excess luggage, special cabin luggage, child with no care, additional care for the passenger, help for disabled person, child cradle and other) please contact us over the phone or e-mail. All passengers’ requests are considered within the existing possibilities.

 

D. Methods of payment

We accept three forms of payment for the flight tickets purchased at www.flights.poland.com:

• Credit card
• Transfer or cash payment in any branch of the BPH (Bank Przemyslowo Handlowy) bank or PKO BP bank, located anywhere in Poland.
• Cash payment in a previously specified eSKY Ltd Office located in Poland.

User is to choose the preferable method of payment in the personal questionnaire of the Airline Reservations System www.flights.poland.com.

"Low Cost" tickets can be purchased only by means of a credit card.

Transfer payments can be made only for the flight tickets reserved at www.flights.poland.com at least 7-days in advance. When choosing "transfer" as a method of payment the User is obliged to pay eSKY Ltd the stated amount of money for the flight ticket within 24 hours from the reservation order.
Cash payments and transfer payments are to be made into the account of:

 

eSKY Ltd. Pl. Jagiellonski 8; 26-600 Radom
BPH Bank Account No.: 30 1060 0076 0000 3300 0033 2147
or
PKO BP S.A. Bank Account No.: 46 1020 4317 0000 5002 0129 4206

 

Transfer must be filled in with the User's (passenger's) name and surname as well as the reservation number (Trip Locator). Flight tickets purchased by means of transfer or cash payment are issued by eSKY Ltd on the day on which the due amount for the purchased ticket will be booked at the above mentioned account, the booking must take place before 8 p.m. eSKY accepts no responsibility for any delayed transfers caused by banks. Therefore, the User can not put any claims against eSKY if the ticket is not issued because of the delays of User’s bank account transfer.

 

Caution! The airlines allow for issuing the ticket within the time no longer than 72 hours since the moment of reservation and within the times no longer than 24 hours or on the day the reservation has been made in the case of some special fare tickets. Exceeding this term equals to cancellation of User's reservation. eSKY Ltd takes no responsibility for cancellation of Users' reservations that were caused by delays in making payments for eSKY Ltd.

 

• Credit Card Payment

The User of the online airline system of reservations can make the purchase by means of credit card such as: VISA, Eurocard, Mastercard, Diner Club or American Express. Purchasing by means of giving the credit card data is a safe transaction.

 

When choosing to pay by means of "credit card" the User is obliged to fill provided space in the personal questionnaire of the Airline Reservations System www.flights.poland.com which define the given credit card (such as: the type, number and expiry date). Having placed the order of the reservation the credit card is being automatically authorized by the Airline Reservations System in the "order by phone" system of eSKY Ltd and charged with the amount due for the purchased flight tickets.

 

Caution! Entering wrong data of the credit card (e.g. wrong number or expiry date) will cause the Reservation System to reject the order.

 

Charging the credit card will take place in two transactions. The net payment for the ticket together with airport fare is charged by the airline. The amount for transactory fare is charge by eSKY Ltd. eSKY reserves the right to accept the money in one transaction.

 

E. The Form of the Ticket

 

eSKY Ltd stipulates the possibility of changing the form of the paper ticket into the electronic one, in the case when there is a possibility of issuing electronic ticket and the reservations system proved differently.

 

F. Delivering electronic flight ticket

 

Electronic flight tickets purchased at www.flights.poland.com are delivered at the e-mail address stated in the personal questionnaire of the Airline Reservations System www.flights.poland.com.

 

G. Delivery of the flight ticket issued in the paper form

 

1. eSKY Ltd delivers flight tickets at the User's expense ordered via www.flights.poland.com within the time of:
   
   a. 2 working days within Polish borders
   b. 3 working days all over Europe
   c. 5 working days beyond Europe
2. Flight tickets purchased at www.flights.poland.com are delivered by means of "private"letter to the Client at the address specified in the personal questionnaire of the Airline Reservations System www.flights.poland.com as the mail address.
3. Delivery of the ticket is completed by a DHL EXPRESS Ltd. courier company (conditions of delivery). ESKY does not accept any responsibility for the activity or discontinuation of the courier company. Any claims resulting from the delays of ticket delivery should be directed to the courier company.
4. Delivery beyond the terrain of Poland is completed by Courier of Polish Post - "Pocztex" (conditions of delivery).  ESKY does not accept any responsibility for the activity or discontinuation of the courier company. Any claims resulting from the delays of ticket delivery should be directed to the courier company.

 

Ordering the service of flight ticket delivery at a given address the User accepts the conditions of delivery of the courier company.

 

 
H. Reservation Annulment Caused by the Carrier

 

eSKY Ltd takes no responsibility for any changes or cancellations made by the airlines in the reservations of the Airline Reservation System Users. Any information about possible changes in User's reservations will be sent by the eSKY Ltd worker at an e-mail address specified in the personal questionnaire or will be given directly on the phone at the given contact number.

 

Any claims resulting from cancellation or change including the delay of flight connections caused by airline the Client should direct to the involved airline. The airlines take the responsibility on the conditions of Warsaw and Montreal Convention.

 

Any claims of the Clients resulting from cancellation, connection change or delays directed to eSKY will be rejected.

 

All changes made by airlines can be viewed non-stop on-line in the MY TRIP AND MORE system at http://flights.poland.com/check-your-booking/.

 

Airline Reservation System www.Flights.poland.com & eSKY advises its clients to check the flight connections schedule before the journey begins.

 

I. Repayment of the Flight Ticket

 

The Client may return the flight ticket purchased at www.flights.poland.com provided that the return will be completed before the day of departure and if the fare on such ticket renders it possible. It is Client’s obligation to be acquainted with the conditions before the ticket purchase. When returning the ticket one must remember about the penalty payment the amount of the penalty payment is defined by the airlines.

 

Some promotional fares do not allow for any changes to be made in the flight ticket or for returning the ticket to the issuer before the departure (resignation from the flight equals loosing the whole amount paid for the ticket).

 

The returned ticket must be sent directly to the address of:
eSKY Ltd 26-600 Radom, ul. Plac Jagielloński 8.
The postal costs for the returning of the tickets to eSKY Ltd are to be held at the Client's cost. It is advisable to send it via registered letter or a courier. Dependably on the method of payment the User's due amount for the returned ticket is sent directly at the User's bank account or at the User's credit card account within 30 days from the day the returned ticket has been received by eSKY Ltd. The date of repayment is the day the eSKY bank account is being charged.

 

J. Promotional Fares - Limitation of Liability

 

Some promotional fares available in the Airline Reservations System www.flights.poland.com are hedged with certain reservation and ticket issuing conditions. It applies mostly to the fares that must be reserved and purchased in at least 3, 7 or 14 day advance. Not standing by these terms may influence the price of the ticket. eSKY Ltd reserves the right to cancel User's reservation completed exactly three, seven or fourteen days before the departure in relation with User's exceeding the limit of purchase specified in the conditions of the fare.

 

An airline may demand the ticket to be issued earlier! In such case you will be informed via e-mail about the demanded times of payment.

 

 

The complaints concerning the reservations and ticket purchase may be placed within 7 days since the day that the ticket in a paper form has been delivered in the eSKY Ltd office, in 26-600 Radom, ul. Plac Jagielloński 8, or by means of electronic e-mail to the address of: michal(at)esky.pl

 

eSKY Ltd will inform the Client about the acceptance of the complaint and about the time of its investigation within 3 days of its receiving.

 

1. eSKY Ltd reserves the right to annulment of the User's reservation and to withdraw from the agreement without giving any causes of such action.
2. eSKY Ltd reserves the right to one-sided changing of the Statute content. Each Client is obliged to read the Statute before making the reservation and is each time bound with the provisions of the Statute from the day of making reservation and purchasing tickets.

• a) In the cases not regulated by the present Statute the Civil Code and the Act of 2 March 2000, about the protection of some consumer rights and of responsibility for the damage caused by a dangerous product, are in force (Registry 00, No 22, point 2).
• b) eSKY Ltd will not accept any responsibility for the damage on the Client's part caused by a strike of airline or airport employees or by an act of God resulting in cancellation of the flight.

• the general conditions of transport in the IATA regulations
• Ryan Air
• Easy Jet
• Centralwings
• Germanwings
• Virgin Express
• WizzAir
• Independence Air
• Sky Europe
• Fly Monarch
• Kulula
• Jet2
• Mytravel Lite
• FlyBE
• ThomsonFly
• BMIbaby
• First Choice Airways
• Transavia
• Excel Airways
• Air Southwest
• Air Wales
• Smart Wings
• Loco Flights
• FlyGlobespan
• Hapag Lloyd Flug
• Hapag-Lloyd Express
• My Air
• Volare
• Alpi Eagles